Privacy Policy - NIMAI Technologies

1. Introduction

NIMAI Technologies, operated by Ekachakra Technologies (Pty) Ltd ("we", "our", or "us"), is committed to protecting your privacy and complying with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online car auction platform.

2. Information We Collect

We collect information that you provide directly to us, including:

Identity Information: Name, ID number, passport number, date of birth
Contact Information: Email address, phone number, physical address
KYC Documents: Government-issued identification, proof of address, banking details
Account Credentials: Username, password, and authentication data
Financial Information: Payment details, deposit records, transaction history (processed securely by third-party providers)
Bidding Data: Bid history, auction participation records, saved lots
Organisation Information: Company name, registration number, fleet details (for fleet/seller accounts)
Device Information: IP address, browser type, operating system, and usage data

3. How We Use Your Information

We use the information we collect to:

Facilitate auction participation, bidding, and payment processing
Verify your identity through our KYC process
Process deposits, winning bid payments, and refunds
Send notifications about auctions, bids, and account activity
Provide customer support and respond to enquiries
Generate invoices and financial records
Prevent fraud, money laundering, and enhance platform security
Comply with legal obligations including FICA requirements
Improve our platform and services

4. Sharing of Information

We do not sell your personal information. We may share information with:

Payment Providers: For secure payment processing of deposits and purchases
Sellers: Winning bidder contact details are shared with sellers to facilitate vehicle collection and transfer of ownership
Cloud Hosting Providers: Microsoft Azure for secure data storage
Legal Authorities: When required by law, court order, or to comply with FICA requirements
Professional Advisors: Legal, accounting, and auditing professionals as necessary

These third parties are contractually obligated to protect your information and only process it for the specified purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your information, including:

AES-256 encryption for data at rest
TLS 1.3 encryption for data in transit
Azure cloud infrastructure with enterprise-grade security
Role-based access controls and authentication requirements
KYC document encryption and secure storage
Regular security audits and vulnerability assessments

6. POPIA Compliance

NIMAI Technologies complies with the Protection of Personal Information Act (POPIA) of South Africa. As a data processor, we:

Process personal information lawfully and in a reasonable manner
Collect information for specific, explicitly defined purposes
Ensure information is adequate, relevant, and not excessive
Maintain accurate and up-to-date records
Store information securely and only as long as necessary
Ensure appropriate security safeguards are in place

7. Your Rights

Under POPIA, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Object to the processing of your personal information
Lodge a complaint with the Information Regulator

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. KYC documents are retained in accordance with FICA requirements. Bidding and transaction records are retained for a minimum of 5 years for tax and audit compliance. Upon account termination, data is deleted after 90 days unless legally required to retain it.

9. Cookies

Our platform uses cookies to improve user experience. Cookies help us:

Remember your login preferences and session state
Maintain your session during active bidding
Understand how you interact with our platform

You can control cookie settings through your browser preferences.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: info@nimaitec.com
Phone: +27 69 248 9935
Company: Ekachakra Technologies (Pty) Ltd, Durban, South Africa